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Latest news and product releases

Exciting new products and features are being developed and will be launched soon. The Phone People will let you know the moment they become available.

August 2006
07-PN2 numbers released: Truly global reach from UK 07 numbers

07-PN2 numbers, starting 07077 have been released by The Phone People. These numbers can forward calls to up to 180 countries for free, including many mobile phone destinations (incl. South Africa, UAE and Pakistan). Perfect for the global traveller or business person [ More ]

February 2006
Support survey shames mobile giants: Eight million users unhappy

Mobile companies have been heavily criticised after a study revealed that a quarter of all call centre staff handling customer enquiries are getting basic questions wrong [ More ]

January 2006
dmConnect released: Simple, cost-effective call forwarding

The Phone People has launched dmConnect, providing easy call-forwarding services with free landline diverts for all our numbers. [ More ]

Earlier Stories...
ProVoiceOver: Sound like a professional

The Phone People is delighted to launch ProVoiceOver. Now your dmSwitchboard prompts can be recorded by a professional voiceover artist, so callers get the best impression of your business. [ More ]

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Further information

February 2006
Support survey shames mobile giants: Eight million users unhappy

Mobile phone companies came in for hefty criticism after a study revealed that a quarter of all call centre staff handling customer enquiries are getting basic questions wrong.

The first comprehensive mobile phone network customer service report by independent comparison service OneCompare.com reveals damaging evidence against current customer service standards across the mobile phone market. A staggering 39% of mobile phone users are unhappy or dissatisfied with the level of customer service they received from their mobile provider.

Over half (58%) of mobile phone users have contacted their mobile phone customer service centre. Yet results from the report reveal evidence of unacceptably poor standards of customer service staff across networks.

One in four customer service staff even fail to answer basic tariff questions.

Source: OneCompare.com - January 2006

Fortunately, receiving quality support isn't a problem faced by customers of The Phone People. We are committed to answering 95% of calls within 4 rings, and 90% of issues are resolved by the same support team member who answers the call.

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